COVID-19 Important Information

The situation regarding COVID-19 is fast evolving. We are following all the latest guidelines from NHS England. Your safety, as always, is paramount and therefore you may notice lots of changes to the way we see patients.
We are open for prearranged appointments.
We are working through the a high volume of patients waiting to be seen, thank you for your patience.  
Unfortunately, we are unable to take on new NHS patients for routine care, as we are operating at full capacity. 

If you have been booked a prearranged appointment, please do NOT attend the practice if yourself, anyone in the household or bubble has either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature).
  • a new or continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • a loss of or change in your normal sense of smell or taste.

OR is:

  • self isolating/ in quarantine having been abroad within the last 14 days.
  • self isolating having been contacted by the NHS track & trace system. 

Please contact NHS 111 or go to https://111.nhs.uk/covid-19 if you have symptoms of coronavirus and require further help. Do not go to a GP surgery, pharmacy or hospital.

Further Information: 

For all of our patients, there are increased safety protocols that need to be followed within the practice to keep everyone safe. We are therefore unable to see patients at the same frequency as we could prior to COVID-19. 

Current guidance for dental practices is to reduce high risk procedures requiring drilling that generate aerosols or sprays for patient and dental personal safety.

This means, the treatments you are offered may be different to those you received before, depending on staff and equipment availability. It will take a long time before services return to what you previously experienced as normal. There is still a back log of patients from the start of the pandemic. Please be patient and bear with us. We are desperate to get back to a position where we are able to provide you with more routine care as we make our way through waiting lists.

Our community has been through a lot over the last few months with the coronavirus pandemic, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, our commitment to your safety remains the same.

Infection control always is a top priority for our practice and you may have seen this during your visits to our surgery. Our infection control processes are made so that when you receive care, it is both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

We follow guidelines on infection control made by our governing bodies. We stay up-to-date on new guidance that is issued. We do this to ensure that our infection control procedures are current and adhere to recommendations.

You will see some changes when it is time for your next appointment

We made these changes to help protect our patients and staff. For example:

  • Our practice will communicate with you beforehand to ask some screening questions with regards to covid-19. You will also be asked screening questions on the day of your appointment.
  • In order to reduce contact in surgery we will ask that medical history details are signed online before attending your appointment. 
  • Again, in order to reduce contact at reception we will ask that any payments for appointments are made beforehand over the phone.
  • We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed. You will be asked to hand sanitise before you leave the surgery. 
  • We no longer offer magazines and leaflets in the waiting room since these items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients as well as to reduce the number of patients in the reception area at any one time. That might mean that you’re offered fewer appointment times for scheduling your appointment.

Ways in which you can help:

  • Patients should come alone for their appointment, with the exception of children and patients with carers. You must inform us if you will be attending with a carer as they too will need to be screened. 
  • Patients (and parent/carer) should come wearing a mask unless exempt.
  • A distance of at least 2 metres must be observed where possible. 
  • Do not shake your hands with staff.
  • If you show symptoms following appointment booking, you should contact the practice by phone to cancel your appointment. 
  • Please do not arrive early to the practice. If necessary, you may need to wait outside the practice for your appointment. 
  • Please do not arrive without an appointment. 
  • Please avoid using the toilet unless necessary. 
  • Please avoid touching objects/walls/arm rests where possible.

Triaging for an appointment:

If you are contacting us to arrange an urgent/emergency appointment, you will be triaged prior to arranging an appointment. 

What is a dental emergency?

It DOES include:

  • Dental and soft-tissue infections
  • Severe dental and facial pain: that is, pain that cannot be controlled by following self-help advice
  • Fractured teeth with pulpal exposure (very badly broken)
  • Trauma
  • Oro-facial swelling that is significant and worsening
  • Post-extraction bleeding that the patient is not able to control with local measures

This list is not exhaustive, please call for further advice.

This DOES NOT include:

  • Mild or moderate pain: that is, pain not associated with an urgent care condition and that responds to pain-relief measures
  • Minor dental trauma
  • Post-extraction bleeding that the patient is able to control using self-help measures
  • Loose or displaced crowns, bridges or veneers
  • Fractured or loose-fitting dentures and other appliances
  • Fractured posts
  • Fractured, loose or displaced fillings
  • Treatments normally associated with routine dental care
  • Bleeding gums

We are able to manage emergencies that cannot be controlled by painkillers and/or antibiotics.

If you have an urgent situation that cannot be delayed, please contact us either by telephone or email.